Frequently Asked Questions
Everything you need to know about our signature fashion accessories and services.
What materials are used in your jewelry and accessories?
We pride ourselves on quality. Our jewelry is crafted from high-grade materials including 18k gold plating, sterling silver, and ethically sourced gemstones. All items are nickel-free and hypoallergenic to ensure comfort for sensitive skin.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy for fashion items?
We offer a 30-day return policy for all unworn accessories in their original packaging. Please note that for hygiene reasons, earrings cannot be returned unless they are defective.
How should I care for my accessories to prevent tarnishing?
To maintain the luster of your pieces, we recommend avoiding contact with water, perfumes, and lotions. Store your accessories in a cool, dry place, preferably in the protective pouch provided with your purchase.
Do you offer gift wrapping services?
Yes! You can select our 'Signature Gift Wrap' option at checkout. Your items will be elegantly packaged in a branded box with a personalized ribbon and an optional handwritten note.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.